Shipping & Returns
Shipping Policy
At My Havenora, we want your shopping experience to be simple and enjoyable from the moment you place your order until it arrives at your door.
Order Processing
Orders are typically processed within 1–3 business days. Processing times may vary during holidays, promotional periods, or periods of high order volume.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Shipping Times
Estimated delivery times may vary depending on the product, destination, carrier, and fulfillment location.
Most orders are expected to arrive within 7–15 business days after processing. Some items may arrive sooner, while others may require additional delivery time.
Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, customs, or other circumstances outside our control.
Multiple Packages
Because some products may be fulfilled from different locations, items from the same order may occasionally arrive in separate packages and at different times. You will not be charged additional shipping fees because an order is divided into multiple shipments.
Shipping Address
Please review your shipping information carefully before completing your purchase. If you notice an error after placing your order, contact us as soon as possible. Once an order has entered processing or has shipped, we may not be able to change the delivery address.
Return & Exchange Policy
We want you to be happy with your purchase. If there is a problem with your order, please contact us so we can help.
Return Requests
Return requests must be submitted within 30 days of delivery.
To be eligible for a return, the item must generally be unused, in its original condition, and in its original packaging. Proof of purchase may be required.
Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and include your order number along with clear photos of the item and packaging.
We will review the situation and provide an appropriate solution when the claim is approved.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, customization, clearance, or other reasons. Any applicable restrictions will be communicated when necessary.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges, when applicable, may be non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.
Please contact us before shipping a return so we can provide the appropriate return instructions.
Questions?
If you have any questions about shipping, returns, or your order, please contact us through our Contact Us page.